Sam's Club Travel - Cruises

BOOKING

How do I book a cruise through Sam's Club Travel?

Cruises are booked through Sam's Club Travel at cruises.samsclub.com.
Browse and book online or use the live chat for additional help with your booking or call Sam's Club Travel at 1-866-359-7172.

Who do I contact about my cruise booking?

Your cruise is booked and serviced by Sam's Club Travel. For anything about a specific booking, visit cruises.samsclub.com or call 1-866-359-7172.
Online, you can:
- View sailing details
- Make/update payments
- Update dining times
- Update passenger details
- Add travel insurance
- Make reservation changes
- Cancel

What payment options are available?

Options include Hold for Free, Deposit, and FlexPay financing. Cruise line gift cards can't be used for the initial booking but can be applied to the remaining balance afterward.

What's included in my cruise fare?

Generally included: cabin, meals, entertainment, activities, port charges & taxes.
Not included: alcohol, specialty dining, gratuities, Wi-Fi, shore excursions & flights.
Please visit cruises.samsclub.com for sailing-specific details.

Do I need a passport or special documents for my cruise?

Requirements vary by itinerary, please check with your cruise line.
For closed-loop sailings (depart & return to same U.S. port), U.S. citizens can often sail with a birth certificate plus government photo ID, though a passport is recommended.

When and how will I get my cruise documents/boarding passes?

Cruise documents are issued by the cruise line before sailing and once the booking is paid in full and have completed online check-in. Typically, the boarding documents are sent to the email(s) provided during online check-in, and are also available on the cruise line app. Members can find most of their booking information (how to make a payment, change card on file or request changes to booking) by logging in and going to My Reservations.

TROUBLESHOOTING

Can I add travel insurance to my cruise?

Yes, travel insurance can be added through Sam's Club Travel, generally before final payment. For a claim on an existing policy, please contact your insurer directly.

What if I was charged but didn't receive a confirmation (or another payment issue)?

Please call Sam's Club Travel at 1-866-359-7172.

What if I'm at the port and about to miss my ship?

Immediately speak with the cruise line's port/pier staff or call Sam's Club Travel at 1-866-359-7172.

What if I need to change or cancel my cruise?

From your confirmation email, select → Request Changes select → Reservation Management and follow the prompts to cancel. If you need help, please call 1-866-359-7172. Cancellation penalties are set by the cruise line.

What is the cancellation and refund policy?

Cancellation and refund policies are determined by the cruise lines. Cancellation penalty is calculated as a percentage of the total fare.
To view cancellation fees for your booking: Go to your confirmation email → select Request Changes → select Reservation Management → select cancellation fees under Price Details.

MEMBERSHIP & REWARDS

How do I earn Sam's Cash?

Sign in to your Samsclub.com account.
Browse and book an eligible cruise. (Eligible sailings show Sam's Cash details.)
Complete your payment to finalize your reservation.
Set sail! After your trip, your Sam's Cash cruise rewards are added to your account 48 hours after completing your cruise.

How much Sam's Cash will I earn?

The amount earned depends on the sailing and cabin type. You'll see the estimated Sam's Cash earnings throughout the search and booking process on all eligible sailings.

Why is my Sam's Cash showing as pending?

Sam's Cash remains in pending status until the sailing is completed. Once you complete your trip, your Sam's Cash will become available.

When will I receive Sam's Cash for my cruise booking?

Earned Sam’s Cash will be issued within 24 hours of the final day of your cruise.

Where can I see the Sam’s Cash from my cruise booking?

After booking, your eligible Sam’s Cash will appear under Promotions in your Sam’s Cash Activity. It will show as 'Pending' until your cruise is completed, then change to 'Issued'.

What if my Sam's Cash balance is still in pending status, availability?

Please call 1-888-746-7726 for help with questions about your Sam's Cash rewards balance.

How was my Sam's Cash amount determined?

The Sam's Cash offer varies between sailings and between cabin types.

What happens to my Sam’s Cash if I modify my cruise booking?

If you modify your booking before departure, your eligible Sam’s Cash earnings may change based on the updated booking amount. The updated amount will be available before Sam’s Cash is issued.

What if my Membership has expired and needs to be renewed?

New accounts are automatically enrolled in Automatic Renewal and use your preferred payment method to renew your membership at the end of your membership year. If auto renew is turned off, you can still renew using the Sam's Club app and online account or by calling 1-888-746-7726. You can also renew at the register or Membership desk on your next visit to the club.

Renew Membership via app: