Prescription Status and Pharmacy Refill Orders

 

Follow the steps below to check the status of a prescription or request a refill through your Sam's Club Pharmacy account. 

Check Prescription Fill Status Online 
  1. Sign in to your Sam's Club Pharmacy account in the app or visit Samsclub.com/Pharmacy. 
  2. Verify your 4-digit PIN or use biometrics if available. 
  3. Your prescription status will appear in one of the following trackers: 
 Ready for Refill  Your prescription is eligible to be refilled.
Filling Your refill request has been received and is in process.
Delayed There is a delay with your prescription. The reason for the delay will be shown in the tracker, with additional details available in Tracker Details.
Cancelled Your prescription fill was cancelled. The reason for the cancellation will be shown in the tracker, with additional details available in Tracker Details.
Ready Your prescription has been filled and is ready for pickup at your pharmacy, and/or delivery if eligible.
 
 
Please note: If you do not see the steps above and are trying to access Pharmacy from an iOS or Android device, make sure you are using the latest version of the Sam's Club app. 
 
Check Prescription Fill Status by Phone or In Person 
You can also check prescription fill status by phone or in person: 
  • Call your club Pharmacy to access the phone menu for prescription updates. 
  • Visit your club Pharmacy and speak with pharmacy staff. 
If you do not have an online pharmacy account set up yet, you will need to verify your identity online first.
 
Refill a Prescription Online with a Connected Pharmacy Account 
Use these steps if you have connected your Sam's Club Pharmacy account. 
  1. Sign in to your Sam's Club Pharmacy account in the app or visit Samsclub.com/Pharmacy. 
  2. Verify your 4-digit PIN, or use biometrics if available. 
  3. Select My Prescriptions from the top navigation. 
  4. Select Refill Prescriptions from the submenu. 
  5. On the My Prescriptions screen, select the prescriptions you want to refill. 
  6. Select Continue. 
  7. On the Review Order screen: 
    • Review the prescriptions to be filled. 
    • Review the pharmacy location. 
    • Review the desired ready-by time, when available. 
    • Review and update the coverage applied, if needed. 
  8. Select Submit when ready. 
  9. After returning to the main pharmacy dashboard, you can view the prescriptions you just submitted in one of the prescription status trackers described above. 
 
Refill a Prescription Online Without a Connected Pharmacy Account 
 
Refill a Prescription Using Easy Refill (Web Only) 
Easy Refill is available on Samsclub.com only. Members with or without a connected pharmacy account can request prescription refills by entering the prescription details of their most recent prescription bottle. 
  1. Sign in to your Sam's Club account. 
  2. Select Services. 
  3. Select Pharmacy. 
  4. Select My Prescriptions from the top navigation. 
  5. You will be prompted to either connect your pharmacy account or request a refill using Easy Refill. 
    • Select Easy Refill to continue as a guest. 
    • Select Connect Account to connect your pharmacy profile and access the full benefits of a connected pharmacy account. 
  6. On the Easy Refill screen, enter the prescription number, store, and date of birth for the patient associated with the prescription. 
  7. Select Continue. 
  8. Choose Add Another Prescription or Continue. 
  9. Review the order and make changes if needed. 
  10. Select Submit when ready. 
Please note: An Easy Refill request can only include prescriptions for the same patient. To refill prescriptions for more than one patient, submit separate requests. 
 
Refill a Prescription Using Scan to Refill (APP Only) 
Scan to Refill is available in the Sam's Club app only. Members with or without a connected pharmacy account can request prescription refills by scanning the barcode on their most recent prescription bottle. 
  1. Sign in to your Sam's Club account. 
  2. Select Services. 
  3. Select Pharmacy. 
  4. Select My Prescriptions from the top navigation. 
  5. Select Scan to Refill from the submenu. 
  6. On the Scan to Refill screen, scan the barcode on the side of the prescription bottle. 
    • If you have trouble scanning the bottle, select Enter Manually instead. 
  7. Enter the patient’s date of birth. 
  8. Select Continue. 
  9. Choose Add Another Prescription or Continue. 
  10. Review the order and make changes if needed. 
  11. Select Submit when ready. 
Please note: A Scan to Refill request can only include prescriptions for the same patient. To refill prescriptions for more than one patient, submit separate requests. 
 
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