How to exchange or replace an order
If the item was purchased at a club, bring the original item back to the club and ask for a replacement at the Membership Desk.
If the item was bought online and eligible for replacement, active members can exchange or replace the item through any of the following methods
- Process a replacement using the Sam’s Club app on iOS or Android
- Call/chat with the Sam’s Club Contact Center
- Visit the Membership Desk at any Sam’s Club
Major appliances can only be replaced within 48 hours:
- If within 48 hours of delivery, immediately contact the manufacturer about a replacement or service visit.
Select items are not eligible for replacement:
- To check if an item is eligible for replacement, check your Purchase History using the Sam’s Club app. Open the order and then select the item. If item is eligible, a Replace or Return option will show under the item. Select the appropriate link and follow the steps to exchange the item.
- If the item is eligible, Contact us and we'll help you with a replacement.
- For returning the original item in a replacement, you'll be emailed instructions to ship the item back including the return label. If the item cannot be physically shipped back, a return pick up must be scheduled. Please contact us if you need help scheduling the return.
*If a replacement item cannot be shipped, the corresponding amount will be refunded to the original tender.
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