Refund for an Online Order

Refunds are credited back to the original form of payment used for purchase within 5-7 business days.

  • Some products may be offered with their own return policy, exceptions, requirements and/or restrictions. Exceptions will be noted on the item product page or during checkout.

  • Sam's Club may limit or refuse requests for exchanges or refunds in the event of a local, regional or national emergency, fraud, abuse of privileges, or violations of these Satisfaction Guarantee Terms and Conditions, as determined in Sam's Club's sole discretion. In the case of fraud or abuse of privileges, Sam's Club may reverse the amount originally refunded or recharge the amount originally refunded.

  • Shipping charges are only refunded if the return is a result of an error by Sam's Club or damage during shipping.

  • Only active Sam's Club Memberships are eligible for the Satisfaction Guarantee.

 

Three Ways to Return an Online Purchase

 

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