What is my order status?
Track an online order
Sam's Club sends an email with tracking information once your order has shipped. If the email is lost or deleted, you can still track orders through your online account by following these steps.
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Sign in to your account
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Open Purchase history
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Filter by status (open or canceled), date range (within the past 3 years), and source ("Online orders" or "In club purchases")
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All
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Open
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Canceled
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Date range (past 3 years)
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In-club purchases
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After finding your order, select 'See details' to see tracking information
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If no tracking is available, the order has either not shipped yet or tracking is currently unavailable. Please check back
After completing an online order, you will receive an email confirming the purchase with an order number. Order numbers can be used as a reference if additional support is needed.
Find a late order
Contact Us for help finding a late or missing order. Sometimes, orders arrive later than the estimated delivery date range. If it's delayed 3 or more business days, we can refund or replace your order.
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