Member's Mark FAQ
How can I receive replacement parts for my Member's Mark products?
All Member’s Mark items carry a 100% member satisfaction guarantee. If you need a replacement part, call 888-301-0332 from 7 a.m. to 11 p.m. Central Time, Monday through Sunday. Please have the item number from your receipt, the product UPC, or the product description ready to provide to our Member Care Professional.
There is no need to return to your local Sam’s Club to obtain replacement parts.
How can I obtain technical specs, MSDS, or product sheets?
Technical specification documents can be requested for a variety of Member’s Mark items. To obtain the sheets, call 888-301-0332 from 7 a.m. to 11 p.m. Central Time, Monday through Sunday. Please have the item number from your receipt, the product UPC, or the product description ready to provide to our Member Care Professional.
Where can I find an instruction manual?
Instruction manuals can be requested for a variety of Member’s Mark items. To obtain the manual, call 888-301-0332 from 7 a.m. to 11 p.m. Central Time, Monday through Sunday. Please have the item number from your receipt, the product UPC, or the product description ready to provide to our Member Care Professional.
How do I get help installing printer ink cartridges?
Some printers may display a message after inserting a non-OEM printer ink cartridge. Simply click “OK” or “Close Window” to continue printing. If your printer will not accept the ink cartridge or if you are not satisfied with the product, call 888-301-0332 from 7 a.m. to 11 p.m. Central Time, Monday through Sunday. Please have available your printer model, cartridge model, item number from your receipt, and product description to provide to our Member Care Professional.
Where can I find nutritional information?
Nutritional information for many Member’s Mark food items can be found on the Member’s Mark website. To access, navigate to www.samsclub.com/cp/4710101 and search for your item in the search bar at the top of the page. If the nutritional information is not posted for your food item, call 888-301-0332 from 7 a.m. to 11 p.m. Central Time, Monday through Sunday. Please have the item number from your receipt, the product UPC, and/or the product description ready to provide to our Member Care Professional.
Where can I find Child Nutrition Label information?
The Child Nutrition Labeling Program is run by the USDA Food and Nutrition Service and requires an evaluation of a product’s formulation to determine its contribution toward children’s meal pattern requirements. If you are a manufacturer and need product formulation sheets for Member’s Mark food items, call 888-301-0332 from 7 a.m. to 11 p.m. Central Time, Monday through Sunday. Please have the item number(s) from your receipt, the product UPC(s), and/or the product description(s) ready to provide to our Member Care Professional.
More information on the Child Nutrition Labeling program can be found at www.fns.usda.gov/cn/labeling-program.
Where can I find lot codes or expiration dates?
Lot codes can appear on foods in a variety of ways. Most food items have clearly marked Best if Used By dates, but lot codes can be difficult to locate.
- For packaged items, look for black ink-jetted information on the front, back, or sides of the item.
- For fresh bakery items like bread or buns, check the bread clip that holds the plastic closed.
- Meal or salad kits may have individual lot codes printed on the individual components.
If you are having trouble locating the lot code or Best if Used By date, call 888-301-0332 from 7 a.m. to 11 p.m. Central Time, Monday through Sunday. Please have the item number from your receipt, the product UPC, and/or the product description ready to provide.
How do I know Member's Mark food is safe?
We partner with our suppliers to ensure that all Member’s Mark food items are produced at facilities that are certified against a GFSI-recognized audit scheme. GFSI stands for the Global Food Safety Initiative, an industry-driven global collaboration to advance food safety while building trust throughout the supply chain.
More information can be found at https://mygfsi.com/who-we-are/overview/.
Where can I find allergen information?
The Food Allergen Labeling and Consumer Protection Act of 2004 requires food manufacturers to label products that contain a major food allergen in the ingredients statement or with the word “contains” followed by the food source. If you have reviewed the product label and want more information about allergens in a particular food item, call 888-301-0332 from 7 a.m. to 11 p.m. Central Time, Monday through Sunday. Please have the item number from your receipt, the product UPC, and/or the product description ready to provide to our Member Care Professional.
Additional information on FALCPA can be found at www.fda.gov/Food/GuidanceRegulation/GuidanceDocumentsRegulatoryInformation/Allergens/ucm106890.htm#label.
Is food safe after the “Best if Used By” date?
Best if Used By dates are generally about quality, not food safety. For the best experience, consume the product before the Best if Used By date. If you have questions about whether the food is safe to consume, call 888-301-0332 from 7 a.m. to 11 p.m. Central Time, Monday through Sunday. Please have the item number from your receipt, the product UPC, and/or the product description ready to provide to our Member Advocates.
Can I freeze Member's Mark food?
With the exception of canned foods or eggs in shells, you can freeze almost any food. However, once the food is thawed, you may not be pleased with the quality. Some foods like mayonnaise, cream sauce, and lettuce do not maintain quality after freezing. Raw meat and poultry maintain quality longer than cooked counterparts because moisture is lost during cooking. Vegetables generally freeze well if they are blanched before freezing and storage.
For more information, visit www.fda.gov/food. If you have questions about a particular product, call 888-301-0332 from 7 a.m. to 11 p.m. Central Time, Monday through Sunday. Please have the item number from your receipt, the product UPC, and/or the product description ready to provide to our Member Care Professional.
Where does Member's Mark dog food come from?
All of our Member’s Mark dog food is sourced from domestic manufacturing facilities in the USA.
What is struvite in tuna?
Struvite is a naturally occurring mineral in canned seafood. It is not glass. It is also known as magnesium ammonium phosphate and can develop in the can during storage, where it may look like crystals. It is not harmful and will readily dissolve in the digestive tract.
If you would like more information on struvite, call 888-301-0332 from 7 a.m. to 11 p.m. Central Time, Monday through Sunday. Please have the item number from your receipt, the product UPC, and/or the product description ready to provide to our Member Care Professional.
How do I contact Member's Mark?
Call the Member's Mark Support Team 7 days a week from 7 a.m. to 11 p.m. Central Time.
Phone: 888-301-0332
