Registration & Online Account Help

Registration problems can occur due to one of the following reasons:

• Your membership number and first/last name must be entered exactly as they appear on your Sam’s Club membership card.
• If your email address was previously registered with another membership account, you will receive a prompt to reclaim your email.

1. Register @ www.samsclub.com/login.
2. Complete the required fields.
3. From the email reclaim page, select Yes, continue.
4. Open the registration email from Sam's Club and select Register membership.
   • You will be redirected to complete registration.
5. After completing registration, you can Start Shopping.

1. From the Sign in page, select Register your membership.
2. Confirm your Membership. Your membership number and first/last name must be entered exactly as they appear on your Sam's Club membership card.
3. Enter or create your password. See Sam's Club Account Password Requirements.
4. Each membership cardholder should create their own online account.

Sign in to your account using these simple steps:

1. Visit SamsClub.com.
2. Select Sign in at the right of the search bar at the top of any page.
3. Complete the two required fields, email and password.
   • If you already have a membership, but this is your first time shopping online, you must register the membership to create your online account.
   • If you have the Sam's Club app, your account is already created.

To sign out:

Select the account dropdown at the right of the Search bar and select Sign Out at the bottom of the account options.

Please read before resetting, changing, or deleting email:

Update or add personal information like phone number, email and delivery address to your account. It is better to reset your password if your account was potentially compromised.

• Sign in to your online account.
• Navigate to the My Account page by highlighting the Your account dropdown and select Account Information.
• Under Settings, select Profile.
• Select the account information to change and click the Edit or Change link.
• Update your info and click the Save button.
• To add, edit or delete addresses, go to Address book.
• Need to renew or want to check your renewal date? Visit www.samsclub.com/account/manage-memberships.
• If you are having trouble updating your account, please visit the Member Service Desk at any club or contact us.

NOTE: For security reasons Sam's Club does not allow name or date of birth changes for primary members online, and without a date of birth on file, updating any info won't be saved successfully. Please visit the Member Service Desk at your local club for these changes. Photo ID required.

• Sign in to your account.
• Navigate to the My Account page by highlighting the Your account dropdown and select Account information.
• Under Settings, select Profile.
• Next, select the Change link in line with your password.
• Enter your current password and then type your new password.
• Click the Save button to update your SamsClub.com account password.
• Your screen will return to the Account Summary page once you have saved any changes.
• Your new password must be different from the original password, or you will receive an error message and be prompted to select a new password.
• If you need help resetting your password, please contact us.

NOTE: This change is applied to your login and account email address. To protect sensitive information and prevent fraud or identity theft, you will be required to re-enter your credit card information and security code any time account information is changed.

• Visit https://www.samsclub.com/forgot-password.
• Enter the email associated with your membership.
• Check your inbox for a password reset email from Sam's Club.
  • If you don't see it, check your spam or deleted/junk mail.
  • You should receive a reset email within 5 to 10 minutes, but it can be delayed up to 30 minutes for certain domains or if servers are experiencing heavy traffic.
  • NOTE: The reset link will expire in 24 hours.
• Open email and select Reset Password.
• Create your new password.
• Once completed, confirmation will show.
• You will also receive an email confirming password update.

It is better to reset your password if you fear your account has been compromised. If you registered your membership with the incorrect email, please contact us for help.

• Sign in to your account.
• Navigate to the My Account page by highlighting the Your account dropdown and select Account information.
• Under Settings, select Profile.
• Next, click the Change link in line with your email.
• Complete identity verification.
• Enter your new email address in the corresponding text boxes.
• Enter your current password in the final text box.
• Click the Save button to update your email information.
• For your protection, a notification email is sent to both email addresses. If you receive a notification that your account’s email address was changed, and you did not make the change, please contact us at 888-746-7726 immediately.

NOTE: This change is applied to your login and account email address.

If you can’t remember the email associated with your membership, please visit the sign in page and select the Forgot my email link. Follow the prompts to recover your account email.

Change your home club from any screen on SamsClub.com.

• Highlight the Your club dropdown right of the Search bar near the top of the screen. A list of the closest clubs will automatically populate with your current club at the top.
• At the bottom of the club section, select the Find other clubs link. A window will pop up asking for Zip code or city and State. Click the Find button after entering this info.
• A list of the closest clubs will show in descending order. Click the Make this your club link beneath the club distance measurement to select a new Home club. You can change this at any time when traveling or vacationing.
• You can also use our Club Finder to find any club in the United States by ZIP code or city and state.

Adding a payment method:

• Sign in to your SamsClub.com account.
• From the Account information page, scroll down to the Checkout preferences heading at the left of the page.
• Click on the Payment methods link, then click on the + Add button.
• Enter your information in the text boxes. You may opt to use a nickname for each new listing.
• Make this your default payment method by clicking on the check box on the lower left-hand side of the form.
• Click Save to add your card information.

Changing or updating a payment method already on file:

• Sign in to your SamsClub.com account.
• From the Account information page, scroll down to the Checkout preferences heading at the left of the page.
• Click the Payment methods page and select the edit link in line with the card that you need to alter.
• Make the required changes and click Save once completed.

Removing a payment method:

• Sign in to your SamsClub.com account.
• From the Account information page and under the Checkout preferences heading at the left of the page, select the Payment methods page, and select the 'Remove' link in line with the card that you wish to remove.
• Click Yes to remove the card or No to go back.

*You will not be able to remove your default payment method if you have Auto Renew enabled. Your default card will be automatically billed to renew your membership on your annual renewal date. How to change renewal settings